1win Argentina Privacy Policy – Data Protection and Security

At 1Win, we take the protection of your personal information seriously and are fully committed to it. In this article, you’ll learn what information we collect and how we use it. We guarantee transparency in how we handle your privacy at all times. By registering on the platform, you confirm that you have read and accepted the terms described here. We process personal data only when necessary to provide services, comply with legal obligations, prevent fraud, and improve your user experience.

Introduction

Our Privacy Policy applies to all of our websites, mobile apps, and any other services or platforms we provide online. When we refer to personal information, we mean any data that can identify you. This may include your name, address, phone number, email address, payment information, usage history, or inquiries you make to our support team. Sometimes we need to update this policy to improve the protection of your data or to comply with new regulations. If we make significant changes, we’ll let you know. We’ll send you a notification on our website, in the app, or via email.

Data That Can Be Collected

In this section, we explain what information we may collect when you use our services. We also provide a detailed explanation of when this information is collected, how we use it to improve your experience, and what measures we take to protect your security.

Information Provided by You

We may collect registration and verification (KYC) data: first and last name, date of birth, ID, address, phone number, email address, selfies, or copies of documents. We also collect information about your transactions: deposits, withdrawals, payment methods, receipts, and transaction history. In addition, we record your interactions with customer support, chats, surveys, promotions, loyalty programs, account preferences, and messages you send us.

Information Collected Automatically

We collect technical identifiers, including your IP address, device ID, operating system, browser, language, and time zone. We also track your use of the services, including the pages you visit, clicks, session duration, traffic sources, errors, and performance metrics, among other things. We use cookies and similar technologies for essential functions, security, analytics, and personalization.

Information Collected From Third Parties

We may also receive information from third parties. This includes payment and identity verification providers, who help us prevent fraud and confirm user eligibility. In some cases, and always on a legal basis, we work with attribution and marketing partners. In addition, we may obtain data from public sources and government authorities, in accordance with applicable regulations.

Use of Personal Data

At 1Win, we use your data based on the legal grounds explained above. We ensure that we handle your data in accordance with the required legal basis, guaranteeing transparency and the protection of your information. This allows us to prevent, detect, and investigate illegal activities or violations of the Terms; process deposits and withdrawals; carry out anti-fraud and risk controls; verify identity, age, and address; and manage self-exclusions and restrictions. Furthermore, your data is required to operate, maintain, and personalize our services, as well as to introduce and test new features. This information helps improve your user experience by enabling us to provide customer service and respond to requests in a personalized manner; generate aggregated analyses and metrics; and send operational notifications and promotional communications.

Sharing of Personal Data

We share data only when appropriate and under confidentiality and security agreements. Below, we explain the specific situations in which we are legally required to share your personal information with third parties:

  • Law enforcement and authorities: In some cases, we may disclose your information if necessary to comply with the law, defend our rights as a company—particularly to prevent fraud or investigate illegal activities;
  • Third-party service providers: We share certain data with companies that help us process payments, improve the platform, and provide you with a safer and smoother experience;
  • Legal compliance: If a judge or any other legal authority orders it, we are required to provide the requested information;
  • Authorized affiliates: Only with your prior permission might we share data with partners for marketing campaigns;
  • Protection and security: We may also use or share information to protect our rights, the security of the platform, and the safety of all users.

Every data transfer we make complies with all legal protection requirements to ensure that your information is handled and stored securely and responsibly.

International Data Transfers

We may host or process data outside of Argentina. We implement contractual safeguards and technical controls to ensure an equivalent level of protection and to comply with local regulations.

Security

Protecting your personal information is a core commitment for the 1win team, and we take it with the utmost seriousness. We use advanced solutions that protect your data against unauthorized access, loss, or misuse. Our platform incorporates SSL encryption, ensuring that all communications between your device and our servers remain secure and private. This additional layer reinforces the confidentiality of your information. In addition, we follow state-of-the-art encryption protocols. We operate with a reinforced server infrastructure and conduct regular audits. All of this ensures that the handling of your data complies with the most stringent legal regulations. We value your trust. That’s why we work every day to provide you with a safe and reliable digital space.

Data Storage

We retain your data as long as your account is active or as required by law. We’re committed to responsible data storage and provide you with tools to stay in control. You can delete your information at any time, or, if you close your account, it will be retained for up to 5 years when required by law. In some cases, data may be retained for longer—for example, to prevent fraud or due to voluntary self-exclusion. You can also edit or delete specific data, such as your profile or chat messages. Deleted information is securely erased or anonymized. All of this is designed to protect your privacy without compromising security or legal compliance.

Long-Term Date Storage

We may retain certain operational and financial records for extended periods (for example, up to 5 years after the account is closed or the relationship ends), or for longer periods if required by law or by a regulatory authority. We then securely delete or anonymize the data.

Your Rights

As the subject of the personal data and the information provided, you may exercise your rights. You may request access to all your personal data, and request corrections
or updates to any data that is incomplete or incorrect. You have the right to object to direct marketing and to request that we restrict the processing of your data in the cases provided for by law.

Use of Google Analytics

We track site usage with Google Analytics. The tool records how often you visit the site, which pages are most relevant, and which sites referred you here. We do not link this data to your personal information. Google stores your IP address only on the day of your visit, sets a cookie that only Google can use, and limits its use in accordance with its Terms and Privacy Policy. You can disable cookies in your browser or use opt-out tools.

SSL Encryption

We encrypt important communications between the user and the platform using SSL/TLS (256-bit key) to ensure the security of the information.

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